NATUREMANTRA NATURAL PRODUCTS LLP, RETURN, REFUND POLICY
We are sorry to hear that you are not satisfied with your purchase. We do not accept returns on our products, with the exception of damage sustained during transportation or a manufacturing flaw. Within 24 hours of receiving and accepting the product, if there is a flaw, please contact us by email or by phoning our call center. As a consequence of our commitment to total customer satisfaction, we will replace or refund any product that was damaged during shipping or as a result of a manufacturing flaw.
Cancellation Policy
Order cancellations are permitted up to 24 hours after the order has been placed. It may take up to 48 hours in certain circumstances. In addition, the customer has the option to cancel the order and get a full refund if there is a delay in shipment from our end for any cause that lasts longer than 7 days.
– An order cannot be canceled after it has been shipped.
– Products that are on sale, special deals, or occasion sales (such as those for Diwali or the new year) are not eligible for cancellation.
Refunds for payments made through the Payment Gateway may take up to one week. If there are problems, the process could sometimes take longer. The customer is responsible for paying all fees.
– If a customer cancels an order in accordance with our cancellation policy, they are responsible for paying the gateway fees (unless we made a mistake).
Return Policy
– The purchaser has 24 hours to get in touch with us in order for us to help resolve the issue with a replacement if the product is delivered damaged, the wrong product is supplied, or the product is dead or defective upon delivery.
-Customer Service typically needs 72 hours to pick up the item from your location and another four days to start the refund process.
– In the event of a return or refund, we handle the transaction within two days of receiving the returned item and verifying it at our office.
– If there are any accusations that the product was defective when it was delivered, we will pick it up and replace it after testing it. If it turns out that the item is not defective, the client will be responsible for paying twice as much postage for the item—once to our origin and once to them.
Refund Policy
– A full refund will be given if the product is not available at the time of replacement.
– Our refund policy typically kicks in two days after a product inspection. The processing of the refund can take a few days, depending on your payment method. The bank sets the schedule for refunds on debit and credit cards.
– Although we’d want to move the refund procedure along more quickly, there might be some delays. Expect an additional four to six working/business days for nationalized banks.